Common Questions

Products

 

• How do I track my order?
- As soon as your order is sent from our warehouse, you will receive a delivery confirmation via e-mail with your tracking number. You can click on the tracking number in this email to see where your delivery is. You can also easily track your order on the way to you by entering your tracking number on the courier's website.

• How many days does it take for my order to arrive?
- How many days it takes for your package to arrive depends on which delivery service you choose. When you are finished at the checkout, you can see the delivery options we offer to your address and the estimated delivery time.

• How much does the shipping cost?

- At checkout, you can see all current shipping prices with each shipping company. Hur returnerar jag en vara? 

• I have added the wrong delivery address, how do I change it?

-To change your delivery address, you must contact customer service. Keep in mind that unfortunately we can not change the address if the package has already been sent.

Returns and Exchanges

• How do I return an item? 

- Consumers have the right to return the product within 14 days of receiving the order. The right only applies if the product and its original packaging can be returned in the same condition as when it was received. Return shipping is paid by the consumer.

• Can I change a product? 

• I want to complain about a product, how do I proceed?

Payment

• Is it safe to use my credit card online?
- Your personal online security is very important to us. To ensure that your shopping experience is simple and safe, we use Shopify Payments. 
Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance

• When will I be charged?
- When you place an order with us, we make an authorization for the form of payment you used and the funds are temporarily reserved. Once your order has been shipped, the money will be deducted from your account.

• Why was my credit / debit card rejected at checkout?
- If your order attempt was rejected, it can often be due to your bank. We suggest that you contact your bank or card company to ask if they have any kind of block on your card. If you receive a new error message, contact our customer service.

• Will there be any extra costs on my order?
- When ordering within Sweden and the EU, all extra fees such as VAT / tax and customs duties are included in the stated price.